Job Introduction
Team Leader
đź“Ť Birmingham Trading Desk
About the Role
An exciting opportunity has arisen within our Hire Direct team for an experienced Team Leader, based at our Birmingham Trading Desk.
In this role, you’ll be responsible for motivating, developing and supporting the team to deliver exceptional service to both internal and external customers. You’ll play a key role in shaping behaviours and culture within the department, leading by example to ensure professionalism, collaboration and strong teamwork.
This is a hands-on leadership role, ideal for someone who enjoys coaching others, driving performance and creating a positive working environment.
What You’ll Need
To be successful in this role, you will bring:
• Proven experience leading, motivating and managing a large team, with strong influencing and stakeholder engagement skills
• Customer service experience at a supervisory level
• The ability to provide clear leadership, guidance and ongoing support to colleagues
• A self-motivated and conscientious approach to work
• Strong organisational and communication skills
• A proven track record of delivering customer service excellence to internal and external customers
• The ability to build and maintain strong client relationships
• Experience using Axapta, On-Guard and Microsoft Office programmes
• The ability to prioritise workload effectively under pressure and to strict deadlines
• The ability to support your business unit and team in delivering Speedy’s ESG Strategy – Decade to Deliver
• Previous experience within the hire industry (preferred)
• Sales experience (desirable)
Flexible Working
We are happy to consider flexible working options, including job share or amended hours. Supporting work–life balance is important to Speedy.
Development & Career Progression
Our Career Line of Sight programme provides the training, development and support you need to succeed in your role while encouraging you to pursue longer-term career opportunities across the Speedy Group.
What We Offer
• 26 days’ holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% employee discount across the Speedy brand
• Training, development and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop – discounts across a wide range of retailers
• Green Commute Initiative – cycle-to-work scheme
• PAM Employee Assistance Programme (EAP) – free and confidential wellbeing, legal and financial support
Speedy operates an industry-leading Work Life Balance initiative, supporting colleague wellbeing and more balanced working patterns. We encourage open conversations about flexible working arrangements, including flexible start/finish times, shorter working days, term-time hours and job share opportunities.
Additional Information
Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received, so early application is encouraged.
Some roles within The Speedy Group UK&I may require DBS, credit or security clearance checks. Speedy is an equal opportunities employer, embracing diversity and fostering an inclusive environment where everyone can do their best work.
đź”— Our ESG Governance policies can be found here:
https://www.speedyservices.com/esg/governance
All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. Proof of right to work in the UK is required prior to employment.
Speedy Hire