Job Introduction
Hire Desk Controller (Part-Time)
Location: Haydock
Hours: 30 hours per week, Monday to Friday (09:00–15:00)
About Speedy
Speedy is the UK’s leading hire provider, offering one of the widest ranges of tools, specialist equipment, plant and support services — everything for every job.
We are seeking a professional and customer-focused Hire Desk Controller to join our Haydock depot. As a key member of the operational team, you will play a vital front-line role in sales and customer service, coordinating the full hire process and ensuring a seamless experience for our customers.
About the Role
Working from the depot, you will manage the end-to-end hire process — from initial enquiry through to delivery, collection and completion. Success in this role relies on building strong relationships with customers and collaborating closely with internal teams to meet requirements efficiently and to a high standard.
You will work in a fast-paced, desk-based environment, coordinating with stock teams, drivers, engineers and depot colleagues to ensure equipment availability and minimise delays. The role also involves managing bookings, tracking orders and maintaining accurate system records.
Key Responsibilities
Coordinate the full hire process from enquiry through to completion
Build and maintain strong customer relationships, delivering excellent service
Process orders accurately using internal systems
Liaise with stock teams to ensure equipment availability
Coordinate deliveries, collections and exchanges with drivers and engineers
Monitor hire schedules proactively and resolve issues quickly
Communicate clearly and professionally via phone and email
Maintain accurate records of customer interactions and transactions
Support depot operations through effective planning and coordination
Contribute to delivering Speedy’s ESG Strategy – Decade to Deliver
What You’ll Need
Strong organisational and time management skills
Excellent written and verbal communication skills
Flexible and adaptable approach to changing priorities
Proactive mindset with a willingness to learn and develop
Full UK driving licence
Previous hire industry or similar operational/sales experience (desirable)
Training and Development
We provide full structured training, supported by dedicated product and systems teams. Speedy is committed to colleague development and offers tailored learning programmes and strong opportunities for internal progression.
What We Offer
26 days’ holiday plus bank holidays (pro rata)
Pension scheme and life assurance
Canteen facilities
95% staff discount across the Speedy brand
Voluntary Health Cash Plan
Retail discounts via My Staff Shop
Cycle to Work scheme (Green Commute Initiative)
Employee Assistance Programme (PAM)
Clear progression opportunities across the Group
Additional Information
Roles may be subject to DBS, credit or security clearance checks. All applicants must have the right to work in the UK. Speedy is an equal opportunities employer and welcomes applications from all backgrounds.
Speedy Hire