Job Introduction
Internal Job Opportunity – Customer Experience Team Manager
Location: Haydock – Based with the CX Team
Hours: 37.5 hours per week
Eligible for Speedy Work-Life Balance Scheme
Internal Candidates Only
Speedy are the UK’s leading hire provider, delivering the widest range of tools, specialist hire equipment, plant, and support services – everything for every job!
We’re excited to share a fantastic internal opportunity for a Customer Experience Team Manager to join our CX team in Haydock. If you’re passionate about leading people, driving performance, and delivering exceptional customer service, this could be your next step.
About the Role
As a Customer Experience Team Manager, you will play a key part in leading, motivating, and developing your team to deliver first-class service to our customers. You’ll be responsible for creating an inspiring and supportive team culture, setting clear goals, and ensuring these are met through effective coaching and development.
What You’ll Be Doing
Leading, developing, and motivating your team to achieve excellent performance
Creating a positive and open communication culture within the team
Monitoring team KPIs and individual performance
Supporting your team to consistently deliver outstanding customer service
Identifying and implementing process improvements to enhance efficiency and customer satisfaction
Coaching and supporting individuals to help them grow and succeed
Contributing to the success of our wider Customer Experience function
What We’re Looking For
Proven experience in people management and team leadership
High levels of personal integrity and a proactive attitude
Strong coaching, mentoring, and development skills
Excellent interpersonal and communication skills
A passion for delivering customer excellence
Strong organisational skills and the ability to meet deadlines under pressure
Comfortable with change and able to adapt in a fast-paced environment
Good working knowledge of Microsoft Office (Word, Excel, Outlook)
Commitment to supporting our ESG Strategy – Decade to Deliver
Why Apply?
At Speedy, we’re passionate about internal development. This role offers a great opportunity to take the next step in your career and make a real impact within a supportive and forward-thinking team. You’ll receive full training and access to ongoing development programmes tailored to your growth.
What We Offer
No evening or weekend shifts
26 days holiday (plus bank holidays)
Life assurance and pension schemes
95% discount on Speedy hire products
Free onsite parking
Employee recognition schemes
Access to the Speedy Work-Life Balance Scheme (including job shares and flexible working)
Dedicated training and development through our Career Line of Sight programme
This vacancy is open to internal candidates only.
Closing date: Monday 26th May 2025
To apply, please speak with your line manager and submit your application via the internal careers portal.
Speedy Hire