Job Introduction
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
The CE Analyst will play a key role in the support, development, and implementation of the Dynamics CE modules across Speedy. This will include enhancing current systems, defining and prioritizing high-value projects and managing the project to completion by partnering with IT and Business Areas, manage and support new and existing applications.
The principal objectives & responsibilities of the role are:
- Involvement in all aspects of system configuration/administration, development, and improvement; including leading testing, implementation and deployment.
- Identify and propose application system changes, process improvements, enhancements, and developments in line with business needs to drive efficiencies and adoption.
- Define and manage best practice methodologies for application developments and solution management across all CE environments
- Responsible for change management for Dynamics CE environments, including patch installation, software deployment, security changes and data alterations to ensure that the effect of a change on the business as a whole is minimised.
- Responsible for creating and maintaining system documentation and records where needed.
- Work with and lead our Software Partners (Annata and Microsoft) and the Application Support Analysts to maintaining auditable records for license consumption and user permissions and security roles.
- Provide 2nd/3rd line application support and fault resolution
- Work with the Integration and Data Warehouse Teams to drive business operational efficiencies through CE and other strategic solutions including Dynamics D365FO and e-commerce offerings.
- Engagement with the business for process and system improvements
- Ensure all policies and procedures are adhered to ensuring controls are effective
- Support the team with knowledge of current systems
- Supporting your business unit/team to deliver our ESG Strategy – Decade to Deliver.
You will be able to work with the team and challenge them on how they use their capability to ensure all software development processes and procedures are "best in class". The ideal candidate will have previous experience of working in a large, complex organisation with a range of enterprise applications.
Core Capabilities
- Customer Service Focus
- Results Driven
- Attention to detail
- Judgement and Decision-Making
- Forward Thinking and pro-active
- Ability to analyse and think logically
- Seeks to deploy consistent methodologies and techniques
Qualifications & Experience
- Dynamics CE/CRM all modules
- Sales
- Customer Service
- Strong experience with configuration and customisation of CE
- Working knowledge of Power Platform and Dataverse
- Good Business Analysis skills (requirements gathering, process mapping, testing)
- Appreciation of service excellence
- Ability to work effectively under pressure
- Demonstrated ability to effectively manage and participate in multiple, concurrent projects.
- Experience in managing projects through to completion.
- Self-starter with the initiative to identify and act upon opportunities without direction.
What we offer:
- Monthly cash car allowance or company car
- Discretionary bonus scheme
- Health Cover
- Life assurance
- Pension Scheme
- 26 days holiday (plus bank holidays)
- Free onsite parking
- Canteen facilities
- 95% discount across the Speedy brand.
- My Staff Shop: discounts and offers for shopping etc. across many suppliers.
- Green Commute Initiative: Work scheme for cycling
- Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Speedy Hire