Job Introduction
Team Leader – Customer Relationship Centre (CRC)
Speedy is the UK’s leading hire provider, offering one of the widest ranges of tools, specialist hire equipment, plant and support services – everything needed for every job.
We are looking for a Team Leader within our Customer Relationship Centre (CRC) who can support, guide and motivate the team while ensuring high levels of service delivery for both internal and external customers.
As a Team Leader, you will play an important role in leading the team, supporting operational performance and driving positive change across the business.
Key Responsibilities
Lead and support the CRC team to deliver excellent customer service and operational performance.
Work collaboratively with colleagues across the business to achieve shared goals and build strong working relationships.
Encourage a positive, safe and professional working environment for the team and the wider business.
Lead by example and always demonstrate the Speedy values.
Support cultural and operational improvements, helping the team adapt to change and new ways of working.
Be flexible and responsive in supporting the implementation of Velocity for both colleagues and external customers.
Ensure that GDPR policies and data protection standards are followed at all times.
Adhere to all company policies and procedures.
Support the delivery of our sustainability strategy – Decade to Deliver.
Contribute to change management initiatives, helping guide the team through organisational changes, new processes, technologies or ways of working.
Carry out additional duties as required to support the team and wider business.
What we offer
26 days annual leave, plus bank holidays
Life assurance
Pension scheme
Canteen facilities
95% discount across the Speedy brand
Opportunities for training, development and career progression
Voluntary Health Cash Plan
My Staff Shop – discounts and offers across a wide range of retailers
Green Commute Initiative – cycle to work scheme
PAM Employee Assistance Programme (EAP) providing free and confidential support and counselling on wellbeing, legal and financial matters
Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing and balanced working patterns. We offer a range of hybrid and flexible working options, including flexible start and finish times, shorter working days, term-time hours and job share opportunities.
Speedy also provides a Career Line of Sight, helping colleagues understand progression opportunities and career development within the Speedy Group.
Additional Information
Speedy reserves the right to close this vacancy earlier than the listed date if a high volume of applications is received. We recommend submitting your application as soon as possible.
Some roles within the Speedy Group UK & Ireland may require a DBS, credit or security clearance check.
Speedy is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment where everyone can do the best work of their lives.
All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.
All roles within the Speedy Group require proof of the right to work in the UK before employment begins.
For further information about our ESG governance policies, please visit:
https://www.speedyservices.com/esg/governance
Speedy Hire