Quality Support Manager

Job Introduction

Quality Support Manager

📍 Location: Haydock
🕒 Full-time | Permanent

Are you passionate about quality, continuous improvement, and making a real impact on operational excellence? At Speedy Solutions, we are looking for a Quality Support Manager to support and maintain high-quality standards across our operations through audits, data analysis, training, and process improvement.

This is a fantastic opportunity to join a well-established brand where your expertise will directly contribute to enhanced service delivery, compliance, and a positive workplace culture.

Key Responsibilities:

• Support implementation and maintenance of the Quality Management System (QMS)

• Conduct documentation reviews to ensure compliance with quality standards

• Analyse quality-related data and report on performance metrics

• Investigate quality concerns, identify root causes, and assist with corrective actions

• Deliver quality-focused training and coach employees on best practices

• Act as a floor walker to offer real-time support and guidance

• Lead inductions and assist with quality-related projects and initiatives

• Drive service excellence through process reviews and continuous improvement

• Promote a culture of safety, wellbeing, and operational efficiency

What We’re Looking For:

• Experience in quality assurance, operations support, or a similar role

• Analytical skills with strong attention to detail

• Excellent communication and interpersonal skills

• Ability to lead training sessions and provide coaching

• Proficiency in Microsoft Office and data analysis tools (e.g., Excel, Power BI)

• Self-motivated with the ability to work independently and as part of a team

What We Offer:

• 26 days holiday (plus bank holidays)

• Life assurance

• Pension scheme

• Canteen facilities

• 95% discount across the Speedy brand

• Training, development, and career progression opportunities

• Voluntary Health Cash Plan

• My Staff Shop – discounts across many high-street and online retailers

• Green Commute Initiative – cycle-to-work scheme

• PAM Employee Assistance Programme (EAP) – free, confidential support for personal matters including wellbeing, legal, and financial advice

Work-Life Balance:

At Speedy, we’re proud to offer our industry-leading Work Life Balance initiative. This includes flexible working patterns such as:

• Flexible start/finish times

• Shorter days

• Term-time hours

• Job share opportunities
  We’re committed to supporting colleague wellbeing and putting People First in everything we do.

Career Growth:

We offer a clear Career Line of Sight, helping you understand your progression path and grow within the Speedy Group.

Equality & Compliance:

Speedy is an equal opportunity employer. We celebrate diversity in all forms and are committed to creating an inclusive environment for all colleagues.

Please note: Some roles may require a DBS, credit, or security clearance check. Proof of the right to work in the UK is required for all positions.

🔗 Review our ESG Governance Policies

Ready to Apply?

If you're ready to make a meaningful difference in a fast-paced, supportive environment, apply today! We may close this vacancy early if we receive a high number of applications—so don’t delay.