Job Introduction
About Speedy
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services — everything for every job.
The Role – Operations Support Manager
Location: Glasgow
Hours: 42 hours per week
Contract: Full-time, Permanent
An exciting opportunity has arisen for an Operations Support Manager to lead and supervise all operations teams across your business function. You will be responsible for coaching, motivating, and developing Hire Desk Managers to deliver Service Excellence to both internal and external customers.
Leading by example, you will embed a positive culture of continuous improvement, ensuring operational procedures are consistently reviewed, measured, and improved. You will play a key role in minimising risk and cost to Speedy, while ensuring process adherence, transactional accuracy, and strong revenue and margin performance.
Key Responsibilities
Lead, coach, and develop operations teams, with a particular focus on Hire Desk Managers
Drive a culture of Service Excellence for both internal and external customers
Embed a continuous improvement mindset across the operation
Measure and monitor operational procedures to reduce risk and cost
Ensure all processes and procedures are followed accurately and consistently
Monitor and manage SLAs and KPIs to identify and deliver performance improvements
Review and enhance Balanced Scorecards and business function dashboards
Build and maintain strong relationships with customers and internal stakeholders
Prioritise workload effectively, particularly in high-pressure environments and against tight deadlines
What You’ll Need to Succeed
Proven experience leading, motivating, and managing large teams, with strong influencing and stakeholder engagement skills
Demonstrable experience monitoring SLAs and KPIs to drive operational improvement
Strong coaching and people development capability
Ability to provide clear leadership, guidance, and support to employees
Highly organised, self-motivated, and conscientious approach
Excellent communication and organisational skills
Proven track record of delivering customer service excellence
Ability to develop and maintain strong client relationships
Experience using Axapta, On-Guard, and Microsoft Office applications
Previous experience within the hire industry
Ability to manage competing priorities and perform effectively under pressure
What We Provide
We will provide everything you need to succeed in this role. This includes comprehensive on-the-job training, supported by dedicated product and systems training teams.
We are passionate about developing our people and offer tailored development programmes aligned to individual needs. We take pride in recognising and nurturing talent, with a strong track record of internal progression across the Speedy Group.
We also offer a range of hybrid and flexible working arrangements as part of our Speedy Work Life Balance initiative, reinforcing our commitment to putting our people first.
What We Offer
26 days’ holiday plus bank holidays
Life assurance
Pension scheme
Canteen facilities
95% employee discount across the Speedy brand
Training, development, and career progression opportunities
My Staff Shop – discounts and offers across a wide range of retailers
Green Commute Initiative – cycle-to-work scheme
PAM Employee Assistance Programme (EAP) – free, confidential wellbeing, legal, and financial support
Flexible working options including varied start and finish times, shorter working days, term-time hours, and job-sharing opportunities
Speedy also offers a Career Line of Sight, providing clear visibility of progression and development routes across the Speedy Group.
Additional Information
Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received. Early application is therefore encouraged.
Some roles within the Speedy Group UK&I may require DBS, credit, or security clearance checks. Speedy is an equal opportunities employer, committed to diversity and inclusion, and creating an environment where everyone can thrive.
Our ESG Governance policies can be found here:
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. Proof of right to work in the UK is required for all roles.
Speedy Hire