Job Introduction
Operations Support Manager - Fixed term 12 months - Haydock
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
An exciting opportunity has arisen for an Operations Support Manager to lead and supervise all operations teams across your business function. Coach, motivate and develop your Hire Desk Managers to enable them to deliver Service Excellence to both internal and external customers. Lead by example though embedding a positive culture of continuous improvement. Measure and monitor operational procedures to minimise risk and cost to Speedy and to continually ensure that process improvements and procedures are adhered to in line with level accuracy of all product/service transactions to drive overall revenue and margin number.
- Proven ability to lead, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
- Proven ability to Monitor SLA’s and KPI’s in order to facilitate improvements
- Demonstrable strong coaching and development skills of team members
- Provide leadership and support to employees
- Ability to Review and improve the Balance Scorecards/business functions dashboards
- Self-motivated and conscientious
- Good organisational and communication skills
- Proven customer service excellence with both internal and external customers
- Capable of developing strong client relationships
- Experience of Axapta, On-Guard and Microsoft Office Programmes
- Ability to prioritise work load especially when working under pressure and to strict deadlines
- Previous experience of working in the hire industry
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities
Speedy Hire