Job Introduction
Hire Desk Controller
Location: Basildon
Hours: 42 hours per week, Monday to Friday
About Speedy
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services — everything for every job.
We are looking for a professional and customer-focused Hire Desk Controller to join our depot team in Basildon. This is a key operational role positioned at the forefront of sales and customer service, responsible for coordinating the full hire lifecycle while delivering a consistently high standard of service.
About the role
Based within the depot, the Hire Desk Controller plays a vital role in ensuring the smooth and efficient delivery of equipment hire services. Relationship building is central to success in this role, as you will manage the end-to-end hire process — from initial enquiry through to delivery, collection and completion — while liaising with colleagues across the depot to ensure customer needs are met.
Working in a fast-paced, desk-based environment, you will collaborate closely with stock teams, drivers, engineers and operational colleagues to coordinate equipment availability, minimise delays and maintain clear communication with customers throughout the hire process.
Key responsibilities
Coordinate the full hire process from enquiry through to completion
Build and maintain strong customer relationships, delivering excellent service at every stage
Process orders accurately using internal systems and maintain up-to-date records
Liaise with stock teams to confirm equipment availability and readiness
Coordinate with drivers and engineers to arrange timely deliveries, collections and exchanges
Monitor open orders and proactively resolve delays or service issues
Maintain regular communication with customers to provide updates and manage expectations
Work collaboratively with depot and operational teams to support business performance
Ensure compliance with company processes, procedures and service standards
Support your business unit/team in delivering our ESG Strategy — Decade to Deliver
What you’ll need
Strong organisational and time management skills with the ability to prioritise effectively
Excellent written and verbal communication skills
A flexible and adaptable approach in a fast-paced environment
A proactive mindset and willingness to learn and develop
Full UK driving licence
Previous experience within the hire industry or a similar sales or operational environment (desirable)
Training and development
We will provide everything you need to succeed in this role. You will receive structured on-the-job training supported by dedicated product and systems training teams. At Speedy, we are committed to colleague development and offer tailored learning programmes alongside strong opportunities for internal progression.
Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and promoting more balanced working patterns. Flexible working arrangements may be available depending on operational requirements.
What we offer
26 days’ holiday plus bank holidays
Life assurance
Pension scheme
Canteen facilities
95% staff discount across the Speedy brand
Opportunities for training, development and career progression
Voluntary Health Cash Plan
My Staff Shop: retail discounts and offers across many suppliers
Green Commute Initiative: Cycle to Work scheme
PAM – Employee Assistance Programme (EAP): free and confidential support for wellbeing, legal and financial matters
Speedy also offers a clear Career Line of Sight, providing transparency around progression opportunities across the Group.
Additional information
Please note Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received. We recommend applying as soon as possible.
Some roles within The Speedy Group UK & Ireland may require a DBS, credit or security clearance check.
Speedy is an equal opportunity employer. We embrace diversity in all its forms and foster an inclusive environment where everyone can do their best work.
For more information on our ESG governance policies, please visit:
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK prior to employment.
Speedy Hire