Job Introduction
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
We are looking for a HS2 Onsite Manager to join our team in Aylesbury.
The Onsite Manager will be responsible for the management of the Onsite Shop and the Project Customer hire and asset requirements. You will be responsible for all aspects of one of our well-established contracts to ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working with the client to ensure smooth operation success.
- Ownership of the P&L for the location.
- Management of the day to day running of the onsite shop location
- Management of the compliance levels of equipment for the Client base
- Ensure timely resolution of customer loss, damage and call out charges in line with Speedy policies and customer KPI’s to minimise risk to revenue
- Effectively manage the role centre and utilisation to ensure deliveries, collections and exchanges are actioned in a timely manner and that transport is consolidated where possible
- Liaising with all parts of Speedy to ensure internal and external customer satisfaction is exceeded
- Accuracy within all Speedy operating systems
- Continuously developing knowledge of Speedy products and services, and utilising this to maximise revenue
- To promote effective communication with the Customer, Speedy business and Suppliers
- Following all company procedures and policies within the Company handbook
- Provide full end to end support and deal with escalations and problems/queries
- Deliver Customer Service Excellence ensuring the quality of customer care and service are of the highest standard
What you’ll need:
- Proven Track record of operations management
- Self-motivated and conscientious
- Able to prioritise work load, work under pressure and strict deadlines
- Can adapt to individual and operational change in a diverse and fast paced organisation
- Knowledge of Axapta, CRM and Microsoft office programmes a desirable
Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.
Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require one or more of the following - DBS, Credit, Security Clearance or Health & Safety Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Speedy Hire