Job Introduction
About Speedy
Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services — truly everything for every job. We are proud to support customers across the UK and Ireland, and just as proud of the people who make that possible every day.
Job Title: Customer Support Co-ordinator
Location: Thurnscoe
Working Hours: Monday to Friday, 07:30 – 16:30 (40 hours per week)
The Role
Based at our Thurnscoe depot, the Customer Support Co-ordinator plays a key role at the heart of our operation. You will be one of the first points of contact for our customers, combining excellent customer service with strong operational coordination to ensure every hire runs smoothly from start to finish.
Relationship building is central to this role. You will manage the full hire journey — from taking customer orders, through to arranging delivery and collection — working closely with colleagues across the depot to ensure customer needs are met and expectations exceeded.
On a day-to-day basis, this is a desk-based role where you will work collaboratively with stock teams, drivers, engineers, and sales colleagues. Clear communication and teamwork are essential, as you help minimise delays, ensure equipment availability, and keep customers informed every step of the way.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering great service, and wants to be part of a supportive and friendly team.
What You’ll Need to Succeed
To support you on your journey to success at Speedy, we’re looking for someone who can bring:
Strong organisational skills with the ability to manage multiple priorities
Clear and confident communication skills, both verbal and written
A flexible and adaptable approach to changing customer and operational needs
A genuine commitment to learning, developing, and growing within the role
A full driving licence
Previous experience within the hire industry or a similar sales or operational role (desirable)
The ability to support your business unit and team in delivering Speedy’s ESG Strategy – Decade to Deliver
What We Offer
We believe in rewarding our people and supporting their wellbeing, development, and career progression. In return for your commitment, you can expect:
26 days’ holiday plus bank holidays
Life assurance
Pension scheme
Canteen facilities
95% employee discount across the Speedy brand
Ongoing training, development, and clear career progression opportunities
Voluntary Health Cash Plan
My Staff Shop – discounts and savings across a wide range of retailers
Green Commute Initiative – cycle-to-work scheme
PAM Employee Assistance Programme (EAP) – free, confidential wellbeing, legal, and financial support
Speedy also operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing. We actively support more balanced working patterns and encourage conversations around flexible working options, including flexible start and finish times, shorter working days, term-time hours, and job-sharing opportunities where possible.
We also offer a Career Line of Sight, providing clear visibility of development pathways and progression opportunities across the Speedy Group.
Additional Information
Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received, so early application is encouraged.
Some roles within The Speedy Group UK&I may require DBS, credit, or security clearance checks. Speedy is an equal opportunities employer, embracing diversity in all its forms and fostering an inclusive environment where everyone can do the best work of their lives.
Our ESG Governance policies can be found here:
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. Proof of right to work in the UK is required by the start of employment.
Speedy Hire