Job Introduction
As a Customer Satisfaction Coordinator you will deliver great customer service to our existing and new customers and colleagues across the business. Your personal approach and calm nature will give our customers the confidence that you will get right to the root cause of their enquiry or problem. You will need to be able to build rapport with customers quickly, speak clearly and listen intently whilst working out how to solve problems to keep our customers happy. You will be the first point of contact for our customers who may not be satisfied with the service they have received, or may require support so you will need lots of patience and genuine empathy, but you will also be the one who puts a smile back on our customers’ faces.
Communicates with the Depot Network and the wider Speedy business regarding customer requests and enquires
Close the loop’ by liaising and working with internal teams to ensure timely and accurate resolution of queries and completes in relation to our Voice of the Customer Programme within set SLA’s
Proactively identify ways to improve Customer Satisfaction and raise the bar on our high standards
Manage and set up alerts for managers across the business in relation to Voice of the Customer system
Coordinate applicable action where necessary to ensure root cause is established during ‘Close the loop’ process.
Champion process improvements for the department and share knowledge and best practice.
We are looking for the perfect ambassador to join our Customer Satisfaction Desk.
We are looking for confident people with a natural instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet. The purpose of this role is to deliver great customer service to our existing and new customers and colleagues across the business. Our customers depend on our products and services to complete their projects successfully and on time, so when things go wrong it can have a serious impact on their work and long term relationship with Speedy, therefore we want to ensure our customers are satisfied with the overall experience with Speedy to enable our customers to deal with us easily and quickly.
Being part of the Customer Satisfaction Desk, you will build confidence in others, motivating and empowering the team, Speedy colleagues and customers. You will inspire a positive atmosphere in the workplace and encourages enthusiasm, commitment and team spirit to work better together ‘As one’.
- Excellent listening skills and natural empathy
- Top-notch troubleshooting and problem-solving skills
- A genuine passion for customer service
- A professional telephone manner
- Resilience, understanding and patience
- Good verbal written and communication skills
- Ability to work to targets
- Able to prioritise work load, work under pressure and strict deadlines
- Can adapt to individual and operational change in a diverse and fast paced organisation
- High level of integrity and trust
- Positive attitude and driven behaviour
- Accuracy
- Knowledge of Axapta, CRM and Microsoft office programmes a desirable
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- 95% discount on our products
- Plus, other Salary Extras/Discounts
Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.
Flexible hours available this includes job shares/ amended hours, we will consider all. Offering a work/life balance is of great importance to Speedy!
Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require one or more of the following - DBS, Credit, Security Clearance or Health & Safety Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Speedy Hire