Job Introduction
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Speedy is Transforming with our new Velocity strategy, we are undergoing one of our biggest digital and people focused transformations to build a bigger, better, stronger business for the future.
We are looking for an experienced Application Support Analyst, someone who thrives on challenge and working in a constantly changing and evolving environment. At Speedy, we need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best!
As a Application Support Analyst you will play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function.
The principal objectives of the role are:
- Support the Application and Integration Manager
- To act as the internal technical expert for the Speedy application portfolio and work as part of the team responsible for the ongoing maintenance & support for all parts of the business
- Act as a support point of contact for users company wide and play a key role in driving changes to improve business processes through ongoing systems review
- To identify areas of improvement within the system and its use (including trialling new processes and set ups)
- Develop, Implement and Maintain Test Scripts for all Speedy and 3rd Party applications
- Quality assure all application changes and developments using UAT methodology
- Perform system implementations and upgrades ensuring all changes are done following recognised industry best practices and IS processes
- Deliver identifiable business benefits from the existing applications; building on the existing platforms
- Logging and resolving incidents / requests in line with associated documented processes
- Design and document and / or re-design and manage the implementation of process controls
- Implementation of service enhancements
- Generation and delivery of both regular and ad-hoc IT related reporting and MI
- Timely escalation of issues to your line manager
- Effective communication to IT teams, 3rd party IT vendors and Speedy Business units
- Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed
- Provide support to Business Strategic projects as required
- Conduct additional ad hoc duties as required
- Promote participation in IS community
What you’ll need:
- Customer Service Focus
- Results Driven
- Attention to detail
- Judgement and Decision-Making
- Forward Thinking and pro-active
- Communication and team working skills
- Problem solving and conflict resolution
- Ability to analyse and think logically
- Seeks to deploy consistent methodologies and techniques
- Ability to work to deadlines
- Business awareness
- Ability to work effectively under pressure
- Ability to manage supplier relationships
- Good Documentation skills
- PC support skills
- Experience with Windows Server Technologies
- Knowledge of SQL Server database systems SQL 2016/2019
- Application Support Skills
- Good all round knowledge of IT
- Good appreciation of service excellence
Desirable
- SQL Server 2008R2 & 2012 DBA Knowledge
- Familiarity of ITIL best practises
- Experience of working in a Service Orientated Environment
- Experience of supporting mobile workforce
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- 95% discount on our products
- Plus other Salary Extras/Discounts
Our Career Line of Sight programme will ensure you receive the training and support to help you be the best that you can be in your role and will encourage you to pursue your career aspirations.
Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require one or more of the following - DBS, Credit, Security Clearance or Health & Safety Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Speedy Hire